How can we help you?

You can sign up at vayva.ng/pricing. Choose your plan, enter your business details, and start selling immediately. We're the AI-first commerce platform for Nigerian businesses.

Yes. Starter includes a 14-day free trial — no credit card required. Pro and Pro+ are billed at checkout with no trial. Your account pauses when a trial ends if you haven't subscribed.

A smartphone or computer with internet access. For POS, you will need an Android device. Everything else is set up during onboarding.

Card payments (Verve, Mastercard, Visa), bank transfers, and USSD. All payments are processed securely via Vayva Wallet.

Card payments typically settle within 24-48 hours. Bank transfers are instant. You can withdraw settled funds to your bank account anytime.

Vayva charges a 3% fee on withdrawals. Payment processing fees vary by payment method and partner.

Connect your WhatsApp Business number to Vayva. Customers can browse your catalogue, ask questions, place orders, and make payments — all within WhatsApp. AI handles responses 24/7.

Yes. You can use your existing WhatsApp Business number. If you don't have a business number, you can create one during setup.

AI handles product inquiries, order processing, and FAQs. When a conversation requires human attention — complaints, refunds, complex requests — it routes to your team with full context.

Add products individually through the dashboard, import via CSV/Excel, or let AI extract products from your WhatsApp catalogue. Each product can have variants, images, and pricing tiers.

Yes. Multi-branch inventory is automatically synced in real-time on Pro and above.

Yes. Add expiry dates to products. Vayva sends alerts for soon-to-expire stock.

Go to Settings > Billing in your dashboard. Select the new plan. Changes take effect immediately and are prorated for the remainder of the billing period.

AI responses over your limit may be charged at a per-use rate depending on your plan. You can set a monthly cap in settings.

Yes. Cancel from Settings > Billing. Your account continues until the end of the current billing period.

The POS terminal works offline — process sales, queue data, and sync automatically when connected. Other features require internet.

Yes. Automated daily backups with point-in-time recovery.

Use the Connectors section in your dashboard. Custom API access is available on Pro+ plans.