Last Updated: May 12, 2026
Vayva Technologies Ltd Terms of Service
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Merchant," or "you") and Vayva Technologies Ltd (BN9089966), a company incorporated under the laws of the Federal Republic of Nigeria with its registered office at 19 Princess Bola Kazem, Shangisha, Lagos, Nigeria ("Vayva," "we," "us," or "our"). By accessing or using the Vayva platform at https://vayva.ng, including all associated websites, mobile applications, APIs, and services (collectively, the "Platform"), you agree to be bound by these Terms.
To create an account on Vayva, you must be at least 18 years of age and possess the legal capacity to enter into binding contracts under Nigerian law. Corporate entities must be duly registered with the Corporate Affairs Commission (CAC) of Nigeria. During registration, you will be required to provide accurate, current, and complete information including your full legal name, valid government-issued identification, business registration details (where applicable), Bank Verification Number (BVN), National Identification Number (NIN), Tax Identification Number (TIN), and a valid Nigerian bank account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Vayva reserves the right to suspend or terminate accounts that contain false, misleading, or incomplete information. You agree to notify Vayva immediately of any unauthorized access or use of your account. Vayva shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
Vayva provides a B2B commerce enablement platform that allows merchants to create and operate digital storefronts, list products and services, process payments, manage inventory, and conduct commerce transactions. Merchants may operate multiple storefronts through our multi-store management feature. Vayva offers three subscription tiers: Starter at ₦25,000 per month, providing essential storefront features for small businesses; Pro at ₦35,000 per month, adding advanced analytics, priority support, and expanded product listings; and Pro Plus at ₦50,000 per month, offering the full suite including AI-powered features, unlimited stores, and dedicated account management. All subscription fees are billed monthly in Nigerian Naira and are subject to applicable taxes.
All payment processing on the Platform is facilitated through Paystack, a CBN-licensed payment solutions provider. Funds from customer transactions are settled into your Vayva Wallet, which includes a Dedicated Virtual Account (DVA) for seamless reconciliation. Merchants may request withdrawals to their verified bank accounts at any time, subject to a minimum withdrawal amount and processing times of 1-3 business days. Vayva charges a transaction fee on each processed payment as disclosed at the time of account setup. Vayva does not hold customer funds; all monetary transfers are executed through our licensed payment partners in accordance with Central Bank of Nigeria (CBN) guidelines. You acknowledge and agree that: (a) Vayva is not a financial institution and does not provide banking services; (b) all funds are held by licensed third-party payment processors; (c) Vayva shall not be liable for any delays, failures, or errors in payment processing caused by third-party payment processors, banking systems, or network failures; (d) you are solely responsible for ensuring the accuracy of your bank account details; (e) Vayva reserves the right to freeze wallet funds suspected of being involved in fraudulent or illegal activity pending investigation; and (f) transaction fees are non-refundable except as expressly provided in our Refund Policy.
As a Vayva merchant, you agree to: (a) provide accurate product descriptions, pricing, and availability information that complies with the Federal Competition and Consumer Protection Act (FCCPA) 2019; (b) fulfill all orders in a timely manner consistent with your stated delivery timelines; (c) comply with all applicable Nigerian laws, regulations, and industry standards, including but not limited to consumer protection, product safety, and labeling requirements; (d) respond to customer inquiries within 48 hours; (e) maintain accurate business and tax records and file all required tax returns; (f) cooperate with Vayva compliance and verification procedures including KYC checks; (g) obtain and maintain all necessary licenses, permits, and certifications required for your business and products; (h) provide accurate contact information and respond promptly to communications from Vayva, customers, and regulatory authorities; (i) implement and maintain appropriate data protection measures for customer data collected through your storefront; (j) not engage in unfair, deceptive, or anti-competitive business practices; and (k) indemnify and hold harmless Vayva from any claims, damages, or liabilities arising from your products, services, or breach of these obligations. You are solely responsible for the quality, safety, and legality of products and services you offer on the Platform.
Vayva retains all ownership rights to the Platform, its software, designs, logos, and proprietary technology. Merchants retain ownership of their content, including product images, descriptions, and branding materials. By using the Platform, merchants grant Vayva a non-exclusive, worldwide, royalty-free, transferable, sub-licensable license to display, reproduce, process, modify, and distribute merchant content solely for the purpose of operating, promoting, and improving the Platform. You represent and warrant that: (a) you own or have the necessary rights to all content you upload or publish on the Platform; (b) your content does not infringe any third-party intellectual property rights, including copyrights, trademarks, patents, or trade secrets; (c) you have obtained all necessary consents and permissions for any third-party content included in your materials. You agree to indemnify and hold harmless Vayva from any claims arising from alleged intellectual property infringement by your content. Vayva reserves the right to remove or disable access to content that allegedly infringes third-party rights upon receipt of proper notification.
Vayva offers AI-powered features to assist merchants in building and operating their storefronts, including but not limited to AI Store Builder (automated storefront design and layout generation), AI product descriptions (automated generation of product copy and marketing text), and AI analytics (automated insights, recommendations, and business intelligence). Merchants acknowledge and agree to the following terms governing AI-powered features:
To the maximum extent permitted by Nigerian law, Vayva shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use the Platform. Vayva's total aggregate liability shall not exceed the total subscription fees paid by the merchant in the twelve (12) months preceding the claim. Without limiting the foregoing, Vayva shall not be liable for: (a) errors, inaccuracies, or omissions in AI-generated content that the merchant publishes on its storefront without adequate review; (b) AI-generated code defects, bugs, or vulnerabilities that cause storefront malfunctions, security issues, or loss of data; or (c) any losses arising from the merchant's reliance on AI-generated analytics, recommendations, or business intelligence without independent verification.
You may terminate your account at any time by providing 30 days' written notice through the Platform or by emailing billing@vayva.ng. Vayva reserves the right to suspend or terminate your account immediately, without prior notice, for: (a) material breach of these Terms; (b) violation of our Acceptable Use Policy or other policies; (c) engagement in fraudulent, illegal, or harmful activity; (d) failure to complete KYC verification; (e) receipt of valid intellectual property infringement claims; (f) regulatory requirement or legal obligation; (g) non-payment of fees; or (h) inactivity exceeding 12 months. Upon termination: (i) you will receive a final settlement of any remaining wallet balance, less any outstanding fees, within 30 business days; (ii) all licenses granted to Vayva under these Terms shall survive; (iii) provisions regarding intellectual property, limitation of liability, indemnification, and dispute resolution shall survive termination; (iv) Vayva may retain your data as required by law or for legitimate business purposes as described in our Privacy Policy. Vayva shall not be liable to you for any loss of profits, business opportunities, or goodwill resulting from account termination.
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to mediation and, if necessary, arbitration under the rules of the Lagos Multi-Door Courthouse (LMDC). The courts of Lagos State, Nigeria, shall have exclusive jurisdiction. You agree that any dispute resolution proceedings will be conducted on an individual basis only and not in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not permitted.
Vayva shall not be liable for any delay or failure to perform its obligations under these Terms due to causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government actions, regulatory changes, power outages, internet or telecommunications failures, hardware or software failures, cyber attacks, or any other similar events. During such force majeure events, Vayva's performance obligations are suspended for the duration of the event. If the force majeure event continues for more than 30 days, either party may terminate these Terms upon written notice.
You agree to indemnify, defend, and hold harmless Vayva, its directors, officers, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable legal fees and costs), fines, penalties, and regulatory actions arising out of or in connection with: (a) your use of the Platform; (b) your breach of these Terms; (c) your products, services, or content; (d) your infringement of any third-party rights; (e) your violation of applicable laws or regulations; (f) any misrepresentations made by you; or (g) your negligence or willful misconduct. Vayva reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with Vayva's defense of such claim.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND COURSE OF PERFORMANCE. VAYVA DOES NOT WARRANT THAT: (a) THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (b) THE RESULTS OBTAINED FROM USE OF THE PLATFORM WILL BE ACCURATE, RELIABLE, OR SATISFACTORY; (c) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION PURCHASED OR OBTAINED THROUGH THE PLATFORM WILL MEET YOUR EXPECTATIONS; OR (d) ANY ERRORS IN THE PLATFORM WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM VAYVA OR THROUGH THE PLATFORM SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
These Terms constitute the entire agreement between you and Vayva regarding your use of the Platform and supersede any prior agreements. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force. Vayva's failure to enforce any right or provision of these Terms does not constitute a waiver. These Terms are not assignable by you without Vayva's prior written consent. Vayva may assign these Terms to any affiliate or successor in interest. Vayva may modify these Terms at any time by providing at least 30 days' notice via email or prominent notice on the Platform. Your continued use of the Platform after such modifications constitutes acceptance of the updated Terms.
For questions regarding these Terms, contact us at: legal@vayva.ng | +234 913 700 0140 | Vayva Technologies Ltd, 19 Princess Bola Kazem, Shangisha, Lagos, Nigeria.